Communications Policy
At Aid Home Loans, we may communicate with you through different methods, including telephone, email, voicemail, postal mail, text/SMS messaging, and in person.
Some communications may be sent through more than one method. Communications regarding your mortgage inquiry, application, or transaction may contain confidential information and are intended only for you or individuals you have authorized to act on your behalf.
Text and SMS Messages
By providing your telephone number and submitting a form through our Website, you may consent to receive text or SMS messages from us.
Messages may include information about your mortgage inquiry, application, loan process, appointments, requested information, or other services for which you have provided consent.
- Message frequency may vary.
- Message and data rates may apply.
- Reply STOP to unsubscribe from SMS messages.
- Reply HELP for assistance.
Consent to receive marketing text messages is not a condition of obtaining a mortgage or other services from us.
Email and Telephone Communications
By providing your contact information, you authorize us to contact you regarding your inquiries, mortgage application, transaction, requested services, and other matters related to our relationship with you, subject to applicable law.
You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
Please note that opting out of marketing communications will not prevent us from sending important communications related to your mortgage application, transaction, account, or services you have requested.
Confidentiality
We take reasonable steps to protect the confidentiality of communications and personal information. However, no method of electronic communication can be guaranteed to be completely secure.
Please do not send sensitive financial or personal information through unsecured communication methods unless specifically requested or authorized by us.
Contact Us
If you have questions about our Communication Policy or wish to update your communication preferences, please contact us.